From conversations about AI creating fake videos to open banking, the wide-ranging conference detailed that fearlessness comes from using the right tech at the time time, desiring a positive outcome more than wanting to avoid a negative outcome, and putting the right regulations in place.
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In a world where fear mongering around artificial intelligence (AI) talks about robots taking over, an event that talked about how AI helps humans provide better service to other humans was quite refreshing.
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We’ve all had those experiences – the poor, disjointed conversations with retailers where they really have no idea as to what’s going on, leaving us ever so frustrated by missing simple conveniences we’ve come to expect. Customer expectations have greatly evolved and the customer of 2019 and forward demands much more than ever before.