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Image: The new Koodo Mobile retail store at Yorkdale Mall.
If you don’t want to read the details, skip straight to our Recommendation
While deciding which carrier is right for you, it’s important to understand the offerings of each one along with the differences between them. If you’ve been scouring around looking for Koodo reviews look no further as we’ll go through everything Koodo with you below.
Koodo Mobile is owned by Telus and operates on the same strong network as Telus. The main difference however is the fact that they do not require any contracts which means you can change your plan at any time you want. Phew! We we’re getting really used to mobile carriers with contracts so that sounds like a relief! They do however offer a ‘Tab’ system which allows you to purchase a phone at $0 or a low cost and pay it off monthly offer a certain term – we’ll go in-depth into that a little later. Koodo’s been around since 2008 so they have a good sense of their customers wants and needs and have a nationwide offering. In terms of retails, you see kiosks in major malls around the country, they do not however have actual ‘stores’. You can also sign up for Koodo services at major retailers such as Best Buy, Costco, Loblaw’s and a few more. Koodo Mobile has seen success with the younger demographic.
Koodo Coverage & Network
Since Koodo operates on the Telus network, they’re able to provide strong coverage across Canada. Telus claims that they run on Canada’s largest and fastest 4G LTE network based on third-party testing and that doesn’t seem like a far fetch at all. They operate on the following networks:
- HSPA: 850 MHz and 1900 MHz frequencies
- LTE: 1700/2100 MHz (AWS)
- LTE Advanced (LTE-a): 2600 MHz and 700 MHz
So if you’re bringing your own device, it must be able to run on one of the above-mentioned frequencies.
Let’s look at their coverage. As mentioned, Koodo has strong coverage across Canada, covering all provinces and territories to some extent with their 4G network. You can get an in-depth look at coverage areas through the interactive map on the Koodo website here. Look for the detailed coverage map dropdown.
Koodo does not have any term contracts to sign which is a great thing, so they’ve bucketed their plans based on if you want to take a ‘Tab’ to pay off a phone in 24 equal monthly payments or if you just want them to provide cellular service. While Koodo’s plans may seem confusing at first, we’ve distilled it all down here and put ALL of them side by side for you to easily understand what’s available. It’s quite simple – they offer the same plans for every Tab Size Plan, however depending on the amount of the ‘Tab’ you’re interested in taking (if any at all), only certain plans are available. Moving into Tab Large, Tab Extra Large and the newly added Tab Extra Extra Large, the same plans become more expensive. While we used to publish Koodo’s plans, we find it better that you view them on the Koodo website to get the most current pricing and offering.
Koodo also offers prepaid services. Details are available here.
Koodo now offers the same Easy Roam add-ons as Telus, which is great news!
If you’re roaming in the US, pay $7 per day for each 24-hour period and use your phone just as if you were at home. You can call phone numbers in Canada and the US.
If you’re travelling internationally and your destination is on their list of 100+ countries, pay $12 per day and voila. Calls to Canada and the country you’re in are included.
Roaming couldn’t be simpler! Keep in mind you’ll need to turn Easy Roam on. If you’re just looking for a pay per use set up, Koodo also offers that however the difference in rates is night and day and you’re most probably better off just using Easy Roam, even if it’s for one day. For example, pay per use rates to Greece are:
So, at $12/day, you can use everything your plan allows you to – it really comes down to what you want to use your phone for.
Koodo has a wide range of phones available, from the latest and greatest iPhones to much simpler, super affordable devices. With their array of plans, you can choose what amount makes sense for you to pay upfront and what amount you want to add to your tab to pay off over 24 months. It’s a great way for example to pay 50% or so for your device upfront today and pay off the remaining 50% or so over 24 months. Be sure to pick the plan and tab combination that has the best value for you.
Alternatively, if you already have a phone or want to purchase a used phone, you can definitely do that and bring it along to use instead of purchasing one (as long as it’s compatible). If you’re looking to purchase a used phone, our friends at Orchard sell used iPhones (and some Samsung models). They’re based in Toronto, ship the same or next day and offer a 90 day money back guarantee! You can also check out Kijiji and the other online marketplaces.
Here are the phones Koodo offers.
|iPhone XR||iPhone Xs||iPhone X||iPhone 8 Plus|
|iPhone 8||iPhone 7 Plus||iPhone 7||iPhone 7|
|iPhone 6sS Plus||iPhone 6s||iPhone 6||iPhone SE|
|Samsung Galaxy S10+||Samsung Galaxy S10||Samsung Galaxy S10e||Samsung Galaxy S9+|
|Samsung Galaxy S9||Samsung Galaxy Note 9||Samsung Galaxy A8||Samsung Galaxy S8+|
|Samsung Galaxy S8||Samsung Galaxy A5||Samsung J3 2018||Google Pixel 3 XL|
|Google Pixel 2 XL||Google Pixel 3||HUAWEI P20 Pro||HUAWEI P20|
|HUAWEI P30 Pro||HUAWEI P30||HUAWEI P30 lite||LG Q Stylo+|
|LG Stylo 3 Plus||LG X Power 3||LG X Power 2||LG K9|
|Blackberry KEY2 LE||Alcatel Go Flip|
What is this Tab thing they offer and how does it work?
While Koodo does not lock you into fixed term contracts, they offer you the ability to split a portion of the phone cost over 24 months. Let’s look at the iPhone X as an example:
Pay $0 upfront and $40 per month for 24 months – Tab Extra Extra Large Plan
Pay $300 upfront and $30 per month for 24 months – Tab Extra Large Plan
Pay $500 upfront and $20 per month for 24 months – Tab Large Plan
Pay $650 upfront and $15 per month for 24 months – Tab Medium Plan
This per month amount is in addition to your monthly plan amount.
The maximum amount you can add to your tab varies by plan type:
Tab Small: Up to $240
Tab Medium: Up to $360
Tab Large: Up to $480
Tax Extra Large: Up to $720
Tab Extra Extra Large: Up to $960
So, while you have options, it’s important to note that you should pick the payment option and matching plan that makes most sense for you and affords you good value for your money.
And if you already have your own unlocked device, you can also bring your own phone to Koodo and take advantage of some fantastic rate plans without adding a tab cost to your monthly bill. Freedom Mobile has taken a similar approach to having a monthly tab to pay off your device cost.
For the best value, choose a plan from either No Tab, Tab Small or Tab Medium – Not because the amount of the tab is smaller but because the plans are actually CHEAPER. The same No Tab/Tab Small/Tab Medium plans are available under Tab Large and Tab Extra Large but they cost $25 more per month. Example: Under Tab Medium, the 7 GB Unlimited Canada Talk & Text plan is $75 – Under Tab Large and Tab Extra Large it’s $100 per month. So to make your dollar go further, pay for more of the phone upfront and take a smaller tab which also means your able to get a cheaper plan.
Connect online to ensure you save the $30 connection fee, its $0 if you do order your sim card online
Koodo is pushing the self-serve models and charges fees if you ask their customer service personnel over the phone to make the changes for you. Make sure you’re comfortable with a self-serve carrier and making changes online yourself, otherwise the savings you get on plans are eaten back up through fees like this.
Does Koodo offer prepaid service?
Yes, Koodo does offer prepaid plans with no credit checks.
Can I bring my own phone to Koodo?
Yes, if you have your own unlocked device, you can take advantage of Koodo’s fantastic rate plans.
How do I contact Koodo customer service?
You can call Koodo Mobile at 1-866-995-6636. Customer service is available:
- Monday to Friday 9 AM to 9 PM and Saturday and Sunday 9 AM to 7 PM
- Atlantic provinces: Monday to Friday 10 AM to 10 PM and Saturday and Sunday 10 AM to 8 PM
Before calling however, note that there are fees for many things you may request of them which can be done through their self-serve portal. Review the details here and decide what makes the most sense for you.
How has your experience with Koodo Mobile been? Leave a comment and let us know, we would love to hear from you!
*Disclaimer: We have no affiliation with Koodo Mobile, this is an independent review of their services and offerings.