Lucky Mobile Reviews

Disclosure: Tech Daily is reader-supported. If you make a purchase through our links, we may earn a commission (at no cost to you).
Learn more.

 

Quick Links: Coverage | Plans | Phones | Frequently Asked Questions | Discussion

If you don’t want to read the details, skip straight to our Recommendation

Once your done reading this, be sure to check out our comparison: Lucky Mobile vs Public Mobile vs Chatr Mobile

 

Lucky Mobile is a new entry-level mobile carrier and is owned by the same parent company as Bell Mobility.

They’re a pre-paid service which means there are no credit checks in addition to their other key selling point of not having any long term commitments.

Bell Mobility originally used to run Solo Mobile and Lucky is the successor to that.

Solo Mobile stopped taking new activation’s towards the end of 2012 so there definitely has been a gap in their offering. Lucky Mobile launched in December of 2017.

 

Lucky Mobile Coverage

Lucky Mobile will be using Bell’s 4G network which means you can expect excellent reception.

However, speed will be throttled to work more like 3G, more on this below.

Plans are based on coverage:

  • Zone Plans: As of April 2018, these are available in 19 of the most metropolitan cities, full list is below Lucky Mobile along with Chatr Mobile have removed zone plans from their offering towards the end of 2018
  • Province & Canada Plans: These plans cover pretty much anywhere in Canada that you would probably go

 

So What’s This Thing With Throttled Speeds?

Lucky Mobile Reception

Strong reception on Lucky Mobile network


Although the Bell Mobility network currently runs on a 4G LTE, to keep the cost’s inline they will be throttling or limiting the speeds for Lucky Mobile to 3G like speeds.

So depending on how you use your data, this may or may not bother you.

If you use your data lightly – checking and replying to messages and emails, going on social network apps time to time, 3G may serve your needs.

However, if you are a heavy data user and you are watching videos or downloading music and other things often you may start to get irritated with 3G speeds if you’ve already used 4G – so it all comes down to how you use the data on your phone.

And…if you go over the amount of data included in your plan, you will be further reduced to a speed of 128 Kbps which is almost as if you had no data, so don’t go over 🙂

We’ll be doing some speed tests soon to see how the network is performing, check back for updates!

We conducted a number of speed tests around the City of Toronto and can confirm the data is capped at 3G.

In the below speedtests you will notice the download speed is roughly 3 Mbps in all instances.

So although the network shows 4G, that’s because Lucky Mobile is leveraging the strong Bell network and unfortunately Lucky Mobile customers will only get data speeds upto 3 Mbps.

 

Lucky Mobile Coverage Map

Here is a coverage map of Canada from the Lucky Mobile website.

Note that Zone Plans no longer exist.

Yellow: Zone Plans | Green & Yellow: Province & Canada Plans

Lucky Mobile Coverage

Image source: https://www.luckymobile.ca/coverage

 

Lucky Mobile Plans

Lucky Mobile offers these very budget friendly plans:
 
Voicemail, Call Display, Call Waiting & 3-Way Calling are included with all plans.

Price Talk Text Data Auto Top-Up Bonus
$15 per month 100 Minutes Canada Wide Unlimited Canada Wide & International Text None 250 MB per month
$25 per month Unlimited Canada Wide Unlimited Canada Wide & International 500 MB at 3G speed 500 MB per month
$35 per month Unlimited Canada Wide Unlimited Canada Wide & International 1 GB at 3G speed 500 MB per month
$40 per month Unlimited Canada Wide Unlimited Canada Wide & International 4.5 GB at 3G speed 500 MB per month
$50 per month Unlimited Canada Wide & US Unlimited Canada Wide & International 8 GB at 3G speed 500 MB per month

 

Keep in mind that when Lucky Mobile promises No Data Overages, that means that if you use the data you have in a month your data will no longer work and you will need to purchase a Data Service Pass for additional data in that month.

 

International Calling Add-Ons

Lucky Mobile looks to be differentiating themselves by offering very competitively priced add-ons for international calling, making it simple for you to use your cellphone to dial directly back home.

For $5 per month, you can choose calling options to any one of these:

  1. China & Hong Kong – 300 minutes
  2. India & Pakistan – 200 minutes
  3. Philippines – 40 minutes
  4. International Region 1 – 200 minutes

    Includes calling to any of: Australia, Bangladesh, Bermuda, Brunei, China, Colombia, Cyprus, Denmark, Finland, Guam, Hong Kong, India, Ireland, Israel, Luxembourg, Malta, Mexico, Mongolia, Netherlands, Norway, Pakistan, Puerto Rico, Romania, South Korea, Sweden and U.S. Virgin Islands

  5. International Region 2 – 75 minutes

    Includes calling to any of: American Samoa, Belgium, Bhutan, Cambodia, Costa Rica, Czech Republic, Dominican Republic, France, French Guiana, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia, Japan, Laos, Malaysia, Mariana Islands, Martinique, New Zealand, Paraguay, Peru, Singapore, Spain, Taiwan, Thailand, United Kingdom, Uzbekistan and Vietnam

  6. International Region 3 – 40 minutes

    Includes calling to any of: Argentina, Bahamas, Bahrain, Cayman Islands, Egypt, Gibraltar, Guatemala, Kazakhstan, Kuwait, Lebanon, Macau, Mauritius Island, Mayotte, Namibia, Nepal, Netherlands Antilles, Panama, Philippines, Reunion Island, Saudi Arabia, Sri Lanka, Swaziland, Syria, Tajikistan, Turkey, Turkmenistan, United Arab Emirates, Uruguay and Venezuela

  7. International Region 4 – 20 minutes

    Includes calling to any of: Angola, Antigua Barbuda, Armenia, Aruba, Barbados, Belize, Bolivia, Botswana, Brazil, British Virgin Islands, Dem. Rep. Of Congo, Dominica, Ecuador, El Salvador, Faroe Islands, Fiji, French Polynesia, Georgia, Ghana, Grenada, Honduras, Iran, Iraq, Italy, Jamaica, Jordan, Kenya, Kyrgyzstan, Montserrat, Mozambique, New Caledonia, Nicaragua, Palestine, Qatar, Russia, Rwanda, South Sudan, Sudan, Trinidad Tobago, Uganda and Ukraine

  8. International Region 5 – 10 minutes

    Includes calling to any of: Albania, Algeria, Benin, Burundi, Cameroon, Cape Verde, Central African Republic, Chile, Comoros, Gabon, Greenland, Lesotho, Madagascar, Malawi, Mali, Mauritania, Moldova, Morocco, Portugal, St. Pierre Miquelon, Switzerland, Tanzania and Tunisia

Alternatively, you can check out our guide on calling internationally from Canada.
 

Lucky Mobile Phones

Since Lucky Mobile is a discount pre-paid carrier, they do not offer any of the newer, high-end phones which makes sense.

Their current phone options are outlined below or you can also BYOP (Bring Your Own Phone).

A sim card costs $10 at retail partners or can be ordered over the phone.

Pay attention to the language on the website which says you can get a sim card delivered free of charge in 1 – 2 business days by calling them at 1-833-885-8259 – The delivery fee part of it is free, you still have to pay the $10 for the sim card for new activations.

eSim: Lucky Mobile now supports eSIM for iPhones which is the ability to have a second digital sim card allowing you to use your iPhone as if it is a dual SIM phone.

Details and FAQs on the eSIM feature can be viewed here.

If you’re looking to use a smartphone, something like an iPhone or Samsung Galaxy phone, you can also purchase a used phone to use with Lucky Mobile.

Our friends at Orchard sell used iPhones (and some Samsung models).

They’re based in Toronto, ship the same or next day and offer a 90 day money back guarantee!

You can also check out Kijiji and the other online marketplaces.

Here are the phones with prices that Lucky Mobile currently offers:

LG K30 – $140 LG K20 – $110
ZTE Z557 – $90 Alcatel 1 – $90
ZTE Cymbal 2 – $75

 

Recommendation

    1. Plans are reasonably priced, particularly the plans at $40 or $45 per month offer good value
    2. If you call and text Internationally and want the convenience of doing so directly from your cellphone, Lucky Mobile offers very reasonable International Talk Add-Ons – For $5 per month you’ll get 300 minutes to call China & Hong Kong – That’s 1.6 cent per minute or call India & Pakistan, you’ll get 200 minutes so 2 cents per minute – There are many International Add-Ons described above – And not to mention, majority of their plans include Unlimited International texting 🙂
    3. Strong Bell network and coverage across Canada
    4. No contracts, no credit checks

 

MUST DO: Set up pre-authorized payments to top-up your account as this will give you $5 per month towards any extra or additional data on most plans – This means on a $40 plan, you’re getting 12.5% more value

Any downsides?

  1. 3G Data – If you use data for anything more than messaging or email, 3G is going to be painful for you, keep this in mind, streaming videos is pretty much out of the question, you might get by streaming some music, so just think about how you would use your data – To add perspective, 4G LTE is been found to be about 10X faster, so if you’ve used 4G LTE this should help you compare and decide on what’s best

 

Frequently Asked Questions About Lucky Mobile

Can I Use Lucky Mobile in Quebec?

Yes, you can both use your Lucky Mobile plan in Quebec and they also offer ‘Zone Plan Coverage’ in Quebec City, Sherbrooke, Montreal, Terrebonne and Ottawa so if you live in one of those areas and are in that area majority of time, there are reasonably priced Lucky Mobile plans that will work for you.

 

What do you think of Lucky Mobile and the plans they offer? Are you a customer? How is their coverage? What about their customer service? Leave a comment below!

 

*Disclaimer: We have no affiliation with Lucky Mobile, this is an independent review of their services and offerings.

nv-author-image

Shawn Gant

My 2 passions in life: snowboarding and all things digital! Always interested in exploring new tech developments.

29 thoughts on “Lucky Mobile Reviews”

  1. lucky mobile seems like the way to go for sure hands down!! yesterday I finally got a phone and top up card so was excited haven’t had a phone in 8 months or more an when I was activating my SIM I tried from 5pm till past 9 to get a hold of customer service and actually talk to someone who could help me an I couldn’t get anyone on the lucky team only frequently asked questions and I was getting a lil impatient an almost just said I don’t really need a phone it’s been a lot more quieter without one an talked myself down from smashing the phone because at this point I had tried everything you can imagine!! so I put my phone(Samsung so edge )on my dresser went an made something to eat came back in bedroom bumped dresser an broke my screen so now it’s a lil bit tricky to use an now lucky works so the lil bump and 4 foot drop was a big help an a bigger disappointment need to get screen fixed (money i dont have)after just buying the phone outright for 400 buck’s!!!!!!!I think it would’ve been a big help an probably not as time consuming or nerve racking if I could’ve gotten a hold of customer service so just a suggestion if you put contact customer service don’t redirect someone to frequently asked questions direct them to someone who could actually help with their problems thanks in advance

  2. I topped up my phone with 50 dollars when I woke up this morning my phone wasn’t working I signed onto my lucky mobile app and it tells me I no longer have service with you. I tried to call customer service and I don’t get an option to speak to someone. How can I fix this

  3. I put on my top-up card online, and somehow it went to a different phone number. I called customer service, and they would not help me. Finally, my boyfriend was able to explain the situation, that the top-up went to someone else’s account, they finally (after almost an hour on the phone) looked into my problem closer. After this month runs out, I am switching providers. Even trying to reach customer service is a nightmare!!! Worst mobile company out there!!

  4. What can be done it a person receives many unsolicited calls from unknown phone numbers that are eating up the nuber of calls and minutes in one of Lucky Mobile’s low end plans?

    1. Hi Helen,

      What kind of phone do you have? iOS and Android have apps that block spam calls that perform pretty well. You can try one of those. Let us know what phone you have and we can suggest some.

      Thanks!
      Shawn

  5. Hello! Have been trying to get a service pass for a week now – click on the link in the message leads to the Lucky mobile website that keeps stating “We are experiencing technical difficulties”.
    Does it ever work???
    Need to make an international call but the add-on is effective only next month!
    Please advise

  6. I ran out of data a few days ago. 128 kbps is good for simple internet browsing, messaging.
    To my surprise, streaming the Sirius XM app (SXM) works fairly well. Takes about a minute or so the buffer before it starts and will buffer a few more time then steams fine. Also, some other apps that stream low bandwidth music (radio) or podcasts work as well.

  7. Thanks for the article, Shawn. Today, I switched my phone from Bell Mobility Prepaid to Lucky Mobile at Walmart (ironically, Lucky is owned by Bell). The switchover was performed at Walmart at no cost; there was no activation fee and no SIM card fee. The Lucky plan I chose is $10/month cheaper than my Bell prepaid plan plus it includes 250MB/month of data after setting up for automatic top up. I’ll have to wait and see if this is sufficient data, but upgrading the plan appears to be super easy on the website. One downside not mentioned is there is no add-on option available for voice/text/data roaming outside of Canada.

  8. New custoer since early September 2019. Usual hiccups, i.e. log in to account (via computer). They also listed The Source as a partner, went there and they said they could not help, just a way to pay a bill (who does that in vash anymore). First month they issued a credit (bonus) of $5 showed up[ as BALANCE in fat letters. I thought they billed me for $5, why not call it what it is a CREDIT, and put a minus sign in front of the balance. Gave me a big headache. Anyhow still trying it out, am a low user so all should be fine. Thank you.

  9. I have had Lucky for a few months now. I live in NS. Only issue I have, and a few family members too, is the data doesn’t always work. Now, we have the $15 plan that includes 250mb of Data, if you automatically top up. I have my own internet but data would be great to check FB fast, when not at home. Data did work at first but now it won’t. Been like this for 2 weeks and would have been nice during Hurricane Dorian. I haven’t even gotten close to using my 250mb so that’s not the issue. I have their APN added but to no avail. Which means no browser connection or picture messaging for texts. I’m still happy with the price and the calling time. I don’t regret switching but it would be nice to get the data I’m supposed to.

  10. The 3G speeds allow me to seamlessly stream YouTube, Instagram and tik tok. I went from Koodo to Lucky and love it.

      1. Hi, I topped up my number last night but the balance is still zero, I can’t even reach a customer service agent, what do I do now? I topped up $50

        1. I hope you solved it but sometimes the system glitches a little and does not instantly add the credit but does so shortly after

  11. If you use up all your data Lucky won’t shut it off. I went over my data a few times and Lucky simply slowed it down. It’s unlimited but Lucky doesn’t call it that

  12. Glenn From the north

    Is it possible for this carrier to be available in the Northwest Territories. If so this would be a great carrier to go wtih.

  13. Good article. How does Lucky Mobile compare with Seven-Eleven’s SPEAKOUT wireless service? The web sites look the same, so my guess is that the same company does the billing and customer support. If so, that means they provide no details of your usage.
    (Speakout runs on the Rogers network.)

Comments are closed.